Delivery Options Overview

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

At Pure PowerX Pty Ltd, we offer flexible delivery options to ensure our customers receive their orders conveniently and on time.

1. Local Delivery

  • Available within Johannesburg and surrounding areas

  • Delivery times typically range from 1–3 business days

  • Delivery fees may vary depending on location and order size

2. Nationwide Delivery

  • We deliver to all major cities and towns across South Africa

  • Orders are dispatched via reliable courier services

  • Estimated delivery time is 2–5 business days, depending on destination

3. Order Processing

  • Orders are processed during our trading hours:
    Monday to Friday, 09:00 – 17:00

  • Orders confirmed after hours, on weekends, or public holidays will be processed on the next business day

4. Collection Option

  • Customers may arrange collection by appointment from our premises:
    25 Stamford Street, Forrest Hill, Johannesburg South, 2190

5. Delivery Conditions

  • Delivery times are estimates and may be affected by factors beyond our control

  • Customers are responsible for providing accurate delivery details

  • Proof of delivery may be required upon receipt of goods

6. Damaged or Missing Items

  • Any damaged or missing items must be reported within 24 hours of delivery

  • Claims reported after this period may not be accepted

For delivery queries or special arrangements, please contact us:

📧 sales@purepowerx.co.za
📞 +27 64 099 5319

Pure PowerX Pty Ltd strives to deliver quality products efficiently and reliably.

FAQs

My order hasn’t arrived yet. Where is it?

If your order has not yet arrived, please consider the following:

  • Orders are processed Monday to Friday, 09:00 – 17:00

  • Delivery timeframes depend on your location and the delivery option selected

  • Local deliveries typically take 1–3 business days

  • Nationwide deliveries may take 2–5 business days

Once your order has been dispatched, it is handed over to our delivery partner. Delays may occasionally occur due to courier issues, weather conditions, or incorrect delivery details.

If your order is outside the expected delivery timeframe, please contact us with your order number so we can assist you with tracking.

Do you deliver on public holidays?

No, Pure PowerX Pty Ltd does not deliver on public holidays. Orders placed on public holidays will be processed on the next business day.

Delivery timeframes may be extended if a public holiday falls within the delivery period.

If you have any urgent delivery requirements, please contact us in advance and we will do our best to assist

Is next-day delivery available on all orders?

Next-day delivery is not available on all orders. It depends on:

  • Order cut-off time: Orders must be placed before 10:00 on a business day.

  • Delivery location: Next-day delivery is typically available for local Johannesburg and surrounding areas only.

  • Product availability: Items must be in stock for next-day dispatch.

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

For urgent orders, please contact us so we can advise on the fastest delivery option.

Do I need to be there to sign for delivery?

Yes, a signature is usually required to confirm receipt of your order. This ensures your items are delivered safely and prevents loss or theft.

If you cannot be present, you may:

  • Arrange for someone else to sign on your behalf

  • Provide special delivery instructions when placing your order (subject to courier approval)

If you have any concerns about delivery or signing, please contact us before your order is dispatched.